Business Communication
Effective communication in business is one of the most fundamental and critical skills, required at all hierarchical levels. However, not everyone gets an opportunity to learn these skills formally – especially at the start of their careers.
Key Features of Business Communication
- Expert trainers with rich organizational experience.
- Instructor-led Business Communication training with multiple training delivery modes.
- Real-time case studies and activities to gain hands-on practice.
- Guaranteed to Run batches spread across time zones.
- Course completion certificate provided.
Course Overview
Business Communication Training Program
By enrolling in this 1-day course, you will learn from experts the basics of communication, features of successful communication, techniques for proper articulation of your message, how to prepare and structure your talk for formal presentations, and e-mail etiquette. You will get enough opportunities to practice what you learn during the course. Moreover, you will get adequate support and coaching after the training to enable you to effectively apply the learning at your workplace.
Target Audience for Business Communication
- Managers.
- HR Professionals
- Project Managers.
- Business Analysts.
- Accountants.
- Marketing Associates
- Sales Agents
- Leaders
- Customer Service Representatives.
- Directors
- CXOs
- Anybody who wants to gain proper understanding of Business Communication techniques in an enterprise set up
Pre-Requisites
There are no prerequisites or eligibility criteria to take up this training. The ideal batch size for this training would be 20-25 participants.
Exam Format
There is no exam format for this course.
Business Communication Agenda
- What is “Communication”?
- Basics of Communication
- Communication Types & Elements
- Features of Successful Communication
- Essentials of Verbal Communication
- 4 “P”s of Effective Presentation
- The 7-step Model
- Self-evaluation
- Structuring / Speaking
- Individual Presentations
- Peer Evaluation & Feedback
- Office Etiquette basics
- E-mail Etiquette – WHY??
- Structure / Clarity / Language
- Sending & Receiving e-mails
- Action >> Results